Dispatch Rules
Control how incoming calls are routed to your agents or IVR flows.
A Dispatch Rule links a Phone Number (or SIP Trunk) to a Destination.
Direct to Agent
Simplest routing. 1-to-1 mapping. Every call to +1 (555) 0123 goes to Agent: Sales Bot.
Round Robin
Distribute calls evenly across a team of AI agents. Useful for load balancing high-volume campaigns.