Real-time Analytics
Monitor your contact center performance with granular metrics, sentiment analysis, and agent leaderboards.
Key Metrics
Answer Rate
68.5%
Avg Duration
2m 45s
Sentiment
Positive
Active Calls
12
Conversation Intelligence
We analyze every call transcript using LLMs to extract:
- Sentiment Score: -1.0 to 1.0 tracking emotional arc.
- Topics: Auto-categorization (e.g., "Refund", "Technical Issue").
- Action Items: Follow-up tasks extracted from the conversation.
Visualization Placeholder