Introduction to AI Call Center

The comprehensive platform for building, deploying, and scaling real-time voice AI agents. Replace legacy IVRs with intelligent, conversational AI that understands context and emotion.

Real-time Latency

Built on LiveKit and Cartesia for sub-500ms response times, creating natural flowing conversations.

Multimodal

Seamlessly switch between voice, text, and function calling within the same interaction context.

RAG Enabled

Connect your knowledge base to let agents answer questions using your specific business data.

Core Concepts

Agents

The brain of your application. Agents are configured with LLM prompts, voice settings, and tools. They handle the conversation logic and state management.

IVR Flows

Visual workflows that route calls before they reach an agent. Use IVRs to gather initial intent, route based on time of day, or handle simple key-press interactions.

Telephony

We provide built-in SIP trunking and phone number management, but you can also bring your own Twilio, Telnyx, or Asterisk setup via BYOA (Bring Your Own Asterisk).