Privacy Policy

Last updated: February 13, 2026

1. Introduction

Welcome to HelloKit ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our AI call center platform.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Account Information: Name, email address, organization details, and billing information.
  • Call Data: Recording and transcriptions of calls handled by our AI agents for the purpose of service delivery and quality assurance.
  • Technical Data: IP addresses, browser types, device information, and usage patterns.
  • Communication Data: Messages and interactions between you and our support team.

3. How We Use Your Information

We use the collected data for the following purposes:

  • To provide and maintain our AI voice agent services.
  • To process payments and manage your subscription.
  • To improve our AI models and voice recognition capabilities.
  • To provide customer support and respond to inquiries.
  • To ensure security and prevent fraudulent activities.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption at rest and in transit (SSL/TLS). However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Third-Party Services

We may use third-party providers such as Twilio for telephony, Stripe for payments, and Google Gemini/OpenAI for AI processing. These providers have their own privacy policies and we encourage you to review them.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. Contact us at privacy@hellokit.ai for any data-related requests.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@hellokit.ai
Address: 123 AI Plaza, Tech City, TC 10101